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National Strategic Assessment 2020

This report sets out our latest assessment of the issues we face and the risks that gambling poses to consumers and the public

  1. Contents
  2. The person gambling
  3. Key issues and risks

Key issues and risks

Key issues and risks

  • Ineffective ‘know your customer’ approaches including affordability checks: Licensees do not know enough about their customers including how much a customer can afford to gamble. Customers can be reluctant to share personal information.
  • Early identification and effective responses to at-risk behaviours: Adverse consumer outcomes can be avoided or mitigated with early identification of at-risk behaviours or vulnerability displayed by customers.
  • More engaged gamblers who participate in multiple products across different providers: Efforts to identify and provide preventative controls for more engaged gamblers is consistent with a risk-based approach to harm minimisation.
  • Underage gambling: Age restrictions on gambling products protect children and young people. Controls to enforce them must be robust and effective.
  • Gaps in the evidence and understanding of gambling-related harms: Building and maintaining a first-rate evidence base is essential to inform effective regulation and legislation.
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