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National Strategic Assessment 2020

This report sets out our latest assessment of the issues we face and the risks that gambling poses to consumers and the public

  1. Contents
  2. COVID-19 and its impact on gambling consumers
  3. Our assessment of the risks and issues during phase 1

Our assessment of the risks and issues during phase 1

Our evidence showed that some gamblers had increased their time and money spent gambling during lockdown, and that some of these were playing more intensive products such as online slots or casino. Whilst this included an increase in the volume of activity on certain products like slots and casino, we also saw an increase in the number of slots sessions where play lasted over an hour (up from 1.9m sessions in March to 2.3m sessions in May). As a result of these factors we instructed operators to review their framework of triggers to protect customers who may be at risk of experiencing harm.

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What we learnt in phase one
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What action did we take in phase 1
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