Report
Trust Statement 2024 to 2025
The Gambling Commission's Trust Statement for the period 1 April 2024 to 31 March 2025
Performance report
Financial Penalties - Operator Compliance and Impact Metrics
The Gambling Commission continues to strengthen its regulatory approach through enhanced transparency and evidence-led enforcement. As part of this, we publish quarterly impact metrics that provide insight into operator performance across key areas of compliance, including safer gambling, anti-money laundering, and customer interaction standards.
These metrics are informed by our compliance assessments and enforcement activity, and are designed to:
- improve visibility of operator performance
- encourage higher standards across the industry
- demonstrate the effectiveness of our regulatory interventions.
In 2024 to 2025, the Commission issued financial penalties totalling £879,000 compared to £7,156,000 in 2023 to 2024. Enforcement totals fluctuate year-on-year and should not be viewed as a sole measure of impact.
The total costs incurred by the Commission to administer financial penalties were £44,000 (2023 to 2024, £47,000), representing recovery of direct costs associated with investigations and enforcement.
Collection performance is monitored closely. Since 2018 to 2019, 53 financial penalties have been issued, of which 51 (approximately 96 percent) have been collected in full. This demonstrates a consistent strong collection rate across the period. Only 2 cases required adjustment, representing less than 4 percent of the total penalties issued, due to circumstances outside the Commission’s control.
Enforcement outcomes1 — including financial penalties paid to the Consolidated Fund and regulatory settlements directed to benefactors or responsible gambling charities — are reflected in our published metrics2. These outcomes help demonstrate the consequences of non-compliance and reinforce the Commission’s role in protecting consumers and maintaining integrity in the gambling sector. The Commission will continue to refine and expand the scope of its impact metrics to ensure they remain relevant, robust, and aligned with our strategic objectives.
Economic Crime Levy
The Commission recognised revenue of £2,362,000 in the financial year ending 31 March 2025 (2023 to 2024, £1,989,000) to 88 firms (2023 to 2024, 86 firms), achieving a 100 percent collection rate for both years. In 2024 to 2025 £2,077,000 was paid to the Consolidated fund, which includes £158,0003 relating to Economic Crime Levy (ECL) receipts collected in 2023 to 2024 but not remitted until March 2025. This retention was procedural and did not generate interest, as the Commission is required to remit funds annually.
In agreement with HM Treasury and permitted by legislation, the Commission retains an agreed amount of levy receipts to cover collection costs. Additional amounts were retained in both 2023 to 2024 and 2024 to 2025 by agreement to fund one-off set-up costs, including IT system provision. The total cost incurred by the Commission to administer the ECL were £70,000 in 2024 to 2025 (2023 to 2024, £178,000).
The first ECL allocations for activity to tackle money laundering were provided to government departments for the financial year 2023 to 2024. The government departments receiving funding in 2023 to 2024 were the Home Office, the Department for Business and Trade, and HM Treasury. HM Treasury publishes an ECL Report (opens in new tab) that further details how the funding is utilised to achieve the defined anti money laundering aims and deliverables.
References
1 Enforcement action can be found on The Commission's website.
2 Impact Metrics can be found on The Commission's website.
3 The £158,000 comprises £56,000 of cash receipts retained in March 2024 and £102,000 representing an adjustment to cost recovery. Initial cost recovery for 2023 to 2024 was based on estimated administration costs of £280,000; however, actual costs incurred were £178,000. Consequently, the Commission repaid £102,000 into the ECL bank account, resulting in a closing cash balance of £2,077,000 before the £1,000 retained for bank charges.
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Accountability - Trust statement 2024 to 2025
Last updated: 16 March 2026
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