Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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The Statutory Instrument (2014 No.1641) The Gambling (Licensing and Advertising) Act 2014 (Transitional Provisions) Order 2014 (the SI) has been laid before Parliament and is subject to negative resolution*.

The transitional arrangements set out in the SI enable operators who are currently able to provide facilities for gambling in Great Britain (because they hold a licence in an EEA or white listed jurisdiction) to continue to do so if their advance application for a Gambling Commission licence or licence variation has not been determined by 1 October 2014.  Operators who meet this requirement must have submitted an advance application with the relevant application fee by midnight (Greenwich Mean Time) on 16 September 2014 to be eligible for a continuation licence.  If the application has not been determined by 1 October 2014 the applicant will be issued with a continuation licence that will enable them to continue to operate until completion of the application process.

Licence applications must be made through the online application service on the Commission’s website.

More information about transitional arrangements can be found in our Gambling (Licensing and Advertising) Act 2014 Frequently Asked Questions blog (sections 4 and 5) and on the Transitional arrangements flowchart. (no longer available)


*UPDATE: A second Statutory Instrument was published on Friday 27 June to include the Isle of Man.

*UPDATE: Due to a High Court challenge, DCMS postponed the Gambling (Licensing and Advertising) Act coming into force until 1 November 2014.

*UPDATE: The High Court challenge has been rejected. We welcome the judgment. Now we can get on with improving the protection for those gambling in Britain.

Notes to editors

  1. The Gambling Commission (the Commission) regulates gambling in the public interest alongside its co-regulators local licensing authorities. It does so by keeping crime out of gambling, by ensuring that gambling is conducted fairly and openly, and by protecting children and vulnerable people from being harmed or exploited by gambling. Subject to these overriding public protection objectives, as regulator of the National Lottery the Commission monitors and challenges Camelot to raise the maximum amount for good causes. The Commission also provides independent advice to government on gambling in Britain. 
  2. The Commission and local licensing authorities are responsible for licensing and regulating all gambling in Great Britain other than spread betting, which is the responsibility of the Financial Conduct Authority (FCA).
  3. See the Terms & Conditions section of our website for information on legal advice.

For further information please contact our press office on (0121) 230 6700 or email communications@gamblingcommission.gov.uk.

Posted on 25 June 2014