Gambling business Skybet is to pay a £1m penalty package for failing to protect vulnerable consumers.
The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.
Weakness in Skybet’s self-exclusion facilities meant that:
Richard Watson, Programme Director, said: “This was a serious failure affecting thousands of potentially vulnerable customers and the £1m penalty package should serve as a warning to all gambling businesses.
“Protecting consumers from gambling-related harm is a priority for us and where we see operators failing in their responsibility to keep their customers safe we will take tough action.
“Skybet reported the issues to us quickly, cooperated with us and has taken this investigation seriously.”
Read Bonne Terre Limited t/a SkyBetting and Gaming public statement for more information.
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