The Gambling Commission has today published new standards, which come into effect from 31 October and improve how complaints are handled by alternative dispute resolution (ADR) providers in the gambling industry.
New standards and guidance set out how consumer complaints should be handled and make clear the Commission’s expectations around:
Ian Angus, Programme Director for Consumer Protection and Empowerment said: “The standards published today seek to simplify existing complaints processes and ensure consumer complaints are handled in a fair, timely, transparent and effective manner. Improved standards will also help cultivate consumer trust and confidence in the industry. The standards will come into effect from 31 October, alongside further changes that provide stronger protection for consumers and ensure they are treated fairly.”
Following the 31 October, the Commission will begin to assess ADRs against the new standards.
Notes to editors
Journalists can contact our press office on 0121 230 6700 or email: email@example.com
Browser does not support script.
During the last two decades, the use of mobile …
Systemic failings at the Ladbrokes Coral Group …
New rules added to the licence conditions and c…