Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

An international casino operator has agreed to improve their anti-money laundering processes, share lessons with the wider industry, and spend £845,000 on socially responsible purposes after failing to do enough to prevent money laundering.

The failures occurred at two of Caesars casinos in London - the Playboy Club London and the Empire Casino. All operators are advised to read Caesars Entertainment (UK) Ltd: Failures in anti-money laundering controls public statement for further details and lessons to be learned.

Nick Tofiluk, Executive Director at the Gambling Commission, said: “We hope the industry will learn the lessons from this case – it is their duty to put processes and policies in place to prevent money-laundering. If operators don’t put such processes and policies in place then they risk losing their operating licence.”

Voluntary settlements are a way of ensuring gambling is fair and open, crime free and children and the vulnerable are protected without conducting formal licence reviews (4).

Caesars failed to manage the risk of money laundering in a number areas and these failures are covered in the Commission’s public statement.


Notes to editors 

  1. More information about how we regulate the gambling industry.
  2. Useful statistics on the gambling industry
  3. More information on prevention of money-laundering
  4. Read more about voluntary settlements on page 11 of Statement of principles for licensing and regulation.

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 15 December 2015