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Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Global gambling regulators have teamed up to voice their concerns about skins gambling and loot boxes in video games. 

Fifteen gambling regulators from across Europe, as well as Washington State Gambling Commission, have signed an agreement to work together to address the risks created by the blurring of lines between gaming and gambling. 

Tackling unlicensed third-party websites offering illegal gambling linked to popular video games is a priority and the regulators are calling for the video games industry and technology platforms to play their part in helping crack down on these websites. Games providers must also ensure that features within games, such as loot boxes, do not constitute gambling under national laws. 

Neil McArthur, Chief Executive and signatory for the Gambling Commission on the declaration, said: “We have joined forces to call on video games companies to address the clear public concern around the risks gambling and some video games can pose to children. We encourage video games companies to work with their gambling regulators and take action now to address those concerns to make sure that consumers, and particularly children, are protected.” 

Neil adds: “We want parents to be aware of the risks and to talk to their children about how to stay safe online. For example, unlicensed websites offering skins betting can pop up at any time and children could be gambling with money intended for computer game products.” 

Read the full declaration.

 

Notes to editors 

  1. More information about how we regulate the gambling industry.

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 17 September 2018