Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
Skip to main content

Today we have published our 2019-20 Business Plan which outlines the Commission’s key areas of focus for the next 12 months in terms of protecting consumers, preventing harm, raising standards, optimising returns to good causes from lotteries, and improving the way we regulate.

Neil McArthur, chief executive of the Gambling Commission, said: “This business plan highlights the projects and milestones we will complete during 2019-20 as we move into the second year of our Strategy 2018-2021. Our overriding objective is to make gambling fairer and safer for consumers, in what is a constantly developing market. I am proud of the progress we have made with our ambitious strategy, but I am also clear that there is much more to do.”

Posted on 16 April 2019