Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
Skip to main content

Start date: 03 December 2018
End date: 14 January 2019


This informal consultation will be of interest to all gambling operators, particularly remote operators who hold customer funds to the credit of customers as defined in Licence conditions and codes of practice (LCCP). 

In accordance with Licence Condition 4.2.1, operators who hold customer funds must set out information about their arrangements for protecting these funds in the event of insolvency, the level of that protection and the method by which this is achieved. 

We require operators to use a ratings system to inform customers how their funds are protected in the event of insolvency. This informal consultation proposes to amend this ratings system.

Give your views - go to consultation

Full response