Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Start date: 14 August 2019
End date: 06 November 2019

Following a recent call for evidence and our previous announcement on 24 July, the Gambling Commission has today launched a twelve-week consultation on gambling with credit cards.

We are consulting the public and all other stakeholders on the options of either banning the use of credit cards for gambling or introducing limits and restrictions on the use of credit cards. The Commission will then take the most appropriate course of action in view of any evidence obtained by this consultation, alongside data already submitted. 

The recent call for evidence provided several key interest points, including issues surrounding alternative forms of borrowing, e-wallets, and consumers’ motivations for using credit cards to gamble.

The proposals concern all sectors of the gambling industry that are currently permitted to accept credit card payments, including online betting, casino, bingo and lottery operators, along with high street bookmakers.  

We encourage all stakeholders to take part in this consultation