Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Start date: 04 December 2018
End date: 15 February 2019

 

The current National Responsible Gambling Strategy comes to an end in March 2019 and we are developing a new national strategy to reduce gambling harms working with all the bodies that will be part of delivering the strategy. 

We are seeking your views on the five proposed priority areas for action over the life of the strategy.

Successful delivery of the strategy will require collective effort and engagement from a wide range of stakeholders, and we want as many people and organisations as possible to have a voice in shaping the strategy and the arrangements needed to deliver it.

We are also conducting a formal consultation under Section 24 of the Gambling Act 2005 on proposed amendments to the LCCP requirement on gambling businesses to contribute to research, prevention and treatment, and associated arrangements needed to deliver the strategy.

Give your views – go to consultation

Read the response to this consultation (PDF).