Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content


The prevention of money laundering and combating the financing of terrorism

Gambling Commission guidance for remote and non-remote casinos: Fifth edition (Revision 3).

  1. Contents
  2. List of Figures - Flowcharts
  3. Figure 4 - Customer due diligence

Figure 4 - Customer due diligence

Figure 4 Customer due diligence


  1. Operator to be reasonably satisfied that the customer is who they claim to be.
  2. The requirement applies to an operator, not to each premises.
  3. Identification: Name, plus residential address or date of birth.
  4. Verification: Documents or electronically.
  5. Records of CDD to be kept for five years from the end of the business relationship or last visit to the premises run by the operator.
Previous section
Architecture for the risk-based process
Next section
Determining when the threshold is reached (non-remote casinos) – tokens and gaming machines
Is this page useful?
Back to top