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Regulatory settlements applied for socially responsible purposes


When the Commission takes regulatory action against a gambling operator, an outcome of that action can include a payment in lieu of the financial penalty the Commission might otherwise impose for breach of a licence condition. This is set in accordance with the Statement of Principles for Determining Financial Penalties. We publish the details of those enforcement cases and regulatory settlements on our news page. For more information, see our approach to regulating the gambling industry.

A regulatory settlement can include payment to an organisation for socially responsible purposes.

Information about destinations of regulatory settlements to be applied for socially responsible purposes

The Commission reviews proposals for destinations of regulatory settlements. The following projects have been approved as destinations of regulatory settlements since March 2019. Some of these projects have been approved as destinations but have not yet received funds. This information will be updated at least on an annual basis.

March 2019GambleAware£30,000To accelerate progress to deliver GambleAware’s activity to support the National Strategy to Reduce Gambling Harms
May 2019GamCare£250,000To build capacity for the effective analysis of the data that is captured by GamCare treatment provision and from the National Gambling helpline.
£298,590Design and deliver a website to support the administration of the GamCare Safer Gambling Standard, and ensuring the ‘scores’ for accredited operators are clearly visible to consumers.
£3,223Provide and distribute stock of printed self-help workbooks
June 2019Gambling Research Exchange£1,900,000Creating a programme of work including a new research, dissemination evidence hub committed to preventing and reducing gambling harms in Great Britain in support of the National Strategy.
July 2019Howard League for Penal Reform£1,838,000Large scale problem gambling and crime commission.
August 2019Gordon Moody£200,000To enable the effective analysis of the data that is captured by Gordon Moody treatment provision.
September 2019Gordon Moody£220,000Capital funds to increase treatment capacity.
September 2019Hurley Group£1,562,184A pilot project to explore the design and delivery of an NHS based integrated community-based service for people experiencing harm from gambling.
September 2019Healthy Stadia£37,500An effective model to be rolled out to reduce the incidence of unhealthy gambling behaviour in the football stadium environment.
October 2019Money and Mental Health Policy Institute£228,500A two-year programme of work to engage the financial services sector in efforts to reduce gambling harms.
November 2019The Samaritans£523,998Training and resources for gambling businesses to identify and support customers experiencing risks of suicide.
November 2019Centre for Public Scrutiny£103,200Using local authority scrutiny processes to understand and tackle gambling related harms.
December 2019Scottish Public Health Network£142,483Embedding a whole population approach to gambling in Scotland.
December 2019Health and Social Care Alliance£496,647Operation of a forum for participants with lived experience of gambling harm to steer the implementation of the National Strategy within Scotland.
January 2020Greater Manchester Combined Authority£750,000Pathfinder project for local authority public health approaches.
March 2020Charities Aid Foundation£40,000Supporting effective coordination of the National Strategy to Reduce Gambling Harms – focus on funding, flows and partnerships for the third sector.
April 2020GambleAware£8,800,000Funds to help ensure treatment and support services can continue to operate effectively and withstand additional pressures on their services caused by the Covid-19 outbreak.
April 2020Birmingham and Solihull Mental Health Trust£67,500Introducing and evaluating a co-designed and co-produced pilot public health Recovery College course on gambling and addiction. The course is targeted at mental health service users, carers and families and mental health professionals.
April 2020Beacon Counselling Trust£517,228Project in collaboration with the Unite trade union, the Union Learning fund, and Addiction Recovery Agency (ARA), alongside employers, to roll out a Workplace Charter, to reduce harms in the workplace from gambling through education, support and referral to treatment.
April 2020Beacon Counselling Trust£30,000Scoping project working with five police forces in the North West of England to support co-ordination of police forces’ problem gambling screening activity within custody suites, working alongside other criminal justice projects.
May 2020Gambling Research Exchange (GREO)£1,100,000 (part funded)Evaluation based project which aims to accelerate the implementation and spread of effective, evidence-based initiatives for safer gambling.
June 2020GamCare£21,000Project to enable gambling blocking software to be provided to individuals accessing the National Gambling helpline or GamCare treatment network, on a temporary basis.
June 2020GamCare£195,672Ensuring GamCare maintains appropriate IT infrastructure to remain resilient during Covid-19 period
June 2020Forward Trust£30,900Supporting offenders serving prison sentences across 19 sites, conducting a survey exercise to assess if issues with gambling have worsened during the coronavirus prison lockdown, and developing tailored self-help material and resources for prisoners coming up to release.
June 2020PG Solutions (part of ARA Group)£311,000Project to test and evaluate safer gambling messaging and embed a safer gambling toolkit to support the messaging. The project aims to reduce the numbers of people harmed by problem gambling and improve the access to safer gambling information, advice, and help.
February – July 2020GamCare£500,000 (Part funded)A project to enhance the delivery of youth education and age-appropriate treatment options. Design and delivery of both guided self-help and session plans for both young people and professionals. These will be available in both analogue and digital formats and supported by the existing evidence base around what works with young people.
July 2020YGAM£90,000Stand-alone to respond to COVID-19 £90,000
Development of Digital Learning (digital assets for flipped or fully online content solution,learning platform and of microsite)
Development of current face-to-face learning resources.
Development of Evaluation Framework
July 2020City University of London in partnership with LAB Group£366,893Project seeks to spot potential problem gambling earlier in the lifecycle, by mapping kinetic, typing, scrolling and other 'implicit' digital behavioural interactions via gambling and apps.
It also aims to provide comparative linguistic analysis and nudge theory to facilitate safer gambling messaging and take-up tools and support.
September 2020Gambling with Lives£102,600Scoping of a Treatment Pathway project to be delivered in collaboration with Leeds and York NHS Partnership Trust, NHS England, City Council public health team, primary care team the project aims to develop clear care pathways for those experiencing gambling related harm.​ The pathway will be designed with stakeholders including people with lived experience, specialist treatment providers, public health and the third sector. ​
The pathway will be designed with stakeholders including people with lived experience, specialist treatment providers, public health and the third sector.
October 2020TalkBanStop Campaign in partnership withGamcare, Gamban​ and GAMSTOP£2,633,379TalkBanStop partnership campaign.
A 12-month pilot to promote, offer and evaluate the use of blocking software free of charge, alongside other tools for consumers which are already free of charge. The three organisations coming together to promote blocking software are:
  • GamCare’s National Gambling Helpline
  • GAMSTOP self-exclusion
  • Gamban blocking software, (which will be provided free of charge as part of the pilot).
November 2020Gamcare – Woman’s Programme£1,669,000Woman’s Programme: The programme comprises primarily of training and prevention activities, outreach and strategic stakeholder engagement for women how are experiencing gambling related harm.
November 2020GamFam£276,348A pilot project which provides a support programme to families impacted by gambling related harms.
November 2020Birmingham City Council in partnership with University of Birmingham£393,800Project aims to pilot the ability to detect and prevent gambling related harm as a cause of tenancy loss by establishing and putting in support mechanisms to those at risk or already engaged in harmful gambling.
November 2020Beacon Counselling Trust in partnership with ARA - Recovery 4 All and GREO£560,653To meet the needs of an underserved ethnocultural population with unique cultural considerations, this two-year project will build capacity in the South Asian community to reduce gambling harms by:
  • Implementing a culturally appropriate train-the-trainer model to deliver gambling harm reduction education
  • Increasing knowledge of gambling harm and treatment options among the South Asian population
  • Improving referral pathways to treatment for those experiencing harms
November 2020YGAM in partnership with Redcard, TalkGen and Clear View Research£627,391The project’s aim is to create a purposeful and tailored approach for gambling-harm prevention, with and for BAME communities. The project centres on understanding socio-cultural and religious contexts on shame and stigma.
December 2020GREO-Global Research Exchange£2,088,370The project aims to develop a knowledge translation platform to facilitate evidence-based action in support of the National Strategy to Reduce Gambling Harm in Great Britain. The next phase of the project builds upon the ‘research to inform action’ enabler of the National Strategy for the purpose of widening the research base and improving links between research and policy.
February 2021Academic Forum for Gambling Research, facilitated by GREO£574,600This project will support the development of the Academic Forum for the Study of Gambling which is a coordinated body to support rigorous, independent research to prevent, reduce, and address gambling harms in the UK, facilitated by GREO.
February 2021GamCare – Criminal Justice Project£850,851This project aims to deliver a bespoke two-year Gambling Harms and Criminal Justice (CJ) Development Project. The nature of the work will include:
  • CJ-focused training and awareness raising to staff/people in the CJ system (CJS)
  • exploration of the needs and issues facing gamblers in the CJS - facilitating ‘thought leadership’ to discuss potential solutions and responses
  • raising the profile of the gambling/crime issue, including targeted campaigns.
March 2021Beacon Counselling Trust Criminal Justice Police Custody Suites Screening, Horizon Scanning and Capacity Building Project£984,000This projects aims to use the findings from an initial pilot to develop a sustainable implementation model embedded within NHS commissioning. Beacon intend to work with the following Police forces over approximately three years to develop a model that will be suitable for roll out nationally:
  • Lancashire
  • Merseyside, West Midlands
  • Cumbria
  • Manchester
  • Cheshire
March 2021StepChange Debt Charity in partnership with Personal Finance Research Centre (PFRC), University of Bristol and Northern Gambling Clinic£63,604This project aims to explore how to reduce the harm caused by gambling related over indebtedness among those who gamble and those with problem debts.
March 2021Scottish Public Health Network (ScotPHN)£394,000Building on the work of ScotPHN to develop a whole systems approach to reducing gambling harms, this programme of activity supports development of public health surveillance approaches, evaluation of programme activity, local community capacity building and a summit on gambling harms to be held in Glasgow.
March 2021Deal Me Out CIC£161,103This project aims to deliver a safer gambling awareness and education programme in Wales which will specifically target Welsh language users.
July 2021Epic Restart Foundation£500,000The EPIC Restart Foundation pilot project will aim to help those recovering from the effects of gambling addiction to build resilience, find new and meaningful opportunities, and positively restart their lives after gambling by giving ongoing help after treatment to help prevent any relapse via a three-stage education programme.
July 2021GamCare£344,440A 2-year project to accelerate GamCare’s work in improving signposting for gambling customers, specifically through developing industry codes for the display of safer gambling information and evaluating the impact of these codes on customer behaviour.
August 2021Ara-Addiction Recovery Agency in partnership with:
  • Beacon Counselling Trust
  • DrugFam
  • GREO
£994,540This project is a collaboration between a number of organisations working to support affected others in a two-year project to expand the knowledge and evidence of any links between gambling and substance misuse in those affected by another’s gambling. The pilot also aims to develop support via hubs which will offer structured support plan to affected family members.
August 2021Local authorities represented by the Association of Directors of Public Health, Yorkshire & Humber£800,000This three-year project is to implement and embed a sustainable, multi-component and collaborative programme across Yorkshire and the Humber to tackle gambling related harms, including gambling related debt, with a focus on education and prevention and access to support and treatment. The aim of the project is to understand what works in preventative education through insights provided by research and evaluation and to increase referrals to treatment and support.
August 2021City, University of London in partnership with LAB Group Services£209,601University of London, and LAB Group Services have collaborated on a one-year project to research methods for reducing gambling related harms in digital spaces. To understand the impact of COVID this project has been extended to include the full integration of mobile kinetics and interventions through a supplementary project of research to dovetail with its original laptop/desktop focused research.
August 2021Behavioural Insights Team (BIT)£1,680,000Funding for one-year to support the creation of a Gambling Policy & Research Unit that will:
  • Work with key stakeholders to design and scale successful interventions across the gambling market such as with banks and the financial services sector to help them understand, identify and support their most at-risk customers.
  • Build evidence for policy and regulatory advice and changes through a database of ‘what works’ that can be replicated and iterated globally.
  • Explore instances where gambling is influenced and intersects with other sectors, to inform cutting-edge solutions.
August 2021Gambling with Lives£498,000This one-year project will create, test and embed a range of information, resources and training tools, and undertake professional engagement, with partners across Greater Manchester. This will facilitate identification of people experiencing gambling harms, help to ensure that essential information is provided and support people to identify support that is needed.
August 2021National Institute of Economic and Social Research (NIESR)£140,050This short six-month pilot aims to provide a new way of measuring the socio-economic effects of gambling through an evaluation of existing evidence on benefits and costs of gambling, a specialised survey and NIESR-specific modelling to measure the behavioural dimension of gambling and its socio-economic effects, and ongoing engagement with key stakeholders.
August 2021GREO£226,064The overarching goal of this 18-month project is to support specific communities who are at greater risk for gambling harms by extending understanding of effective information pathways.

Strict rules for operators

Under the terms of a settlement, there is to be no publicity or benefit for the operator in connection with the regulatory settlement.

Information for proposals for destinations of regulatory settlements

The process for destinations of Regulatory Settlements is currently being updated.

A new process will be launched in late January 2022 which will include guidelines and deadlines for submissions.

Updated proposal template and guideline documents will be available once the new process has launched in late January 2022.


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