Consultation response
Licensing, Compliance and Enforcement Policy: Consultation Response
This response sets out our position in relation to the consultation around proposed changes to our Licensing, Compliance and Enforcement Policy.
Contents
- Executive summary
- Introduction
- Summary of responses - Licensing changes
-
- Proposal 1: Policy position in relation to dual regulation products
- Proposal 2: Changes to complete applications
- Proposal 3: Clarification of relevant persons
- Proposal 4: Timescale for using licence
- Proposal 5: Clarification of suitability criteria
- Proposal 6: Clarification of financing arrangements
- Proposal 7: Addition of new examples to update the Commission about
- Proposal 8: Minor updates to reflect minor changes to processes in the policy
- Summary of responses - Compliance changes
- Summary of responses - Enforcement changes
Operational information
| Group | Question | Guidance |
|---|---|---|
| Account and registrations | Funds held in customer accounts | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Account and registrations | Total number of active accounts for Gambling Commission licensed activities | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Account and registrations | Number of new registrations | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Complaints logged by the operator (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Of which, disputes referred to Alternative Dispute Resolution (ADR) entity (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Self-exclusions made during the period (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Known breaches of self-exclusion (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | People who have gambled were unable to verify their age (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Incidents logged in customer interaction log (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Individuals in interaction (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Restrictions made on individual products (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Timeouts (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Time and money limits (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
Last updated: 30 June 2025
Show updates to this content
Removal of contributions guidance.