Contents

• Fair and transparent terms and practices
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• Transparency
• Restrictions on withdrawing deposit and deposit winnings
• Promotional play restrictions
• Terms giving licensees undue discretion on their application
• Terms allowing licensees to confiscate customers’ un-staked deposits
• Free bets and account restrictions (in relation to sports betting)
• Compulsory publicity
• The right to vary a promotion
• Maximum withdrawal limits
• Account inactivity
• Identity verification
• Terms that allow winnings on open bets to be reduced
• Dispute resolution
• Glossary of terms

Terms that allow winnings on open bets to be reduced

Terms designed to permit you to reduce potential winnings on open bets must not be unfair within the meaning of the Consumer Rights Act 2015. The Act defines terms as unfair if they cause a significant imbalance in rights under a contract to the detriment of consumers. We would consider terms that obliged consumers to accept reduced benefits, in the form of lower pay-outs, to be such an imbalance.

This is not intended to capture current practices that may fairly amend potential returns on open bets – examples include terms capturing Rule 4 and situations where there is a clear and obvious error in the odds offered.

Example of what not to do:

Have terms that permit reductions to pay-outs “in exceptional circumstances” or those that are linked to commercial success.

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Dispute resolution