Contents
- Fair and transparent terms and practices
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1.General
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2.Financial requirements
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3.Protection of children and other vulnerable persons
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4.‘Fair and open’ provisions
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5.Marketing
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6.Complaints and disputes
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7.Gambling licensees’ staff
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8.Information requirements
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9.Gaming machines in gambling premises
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10.Assessing local risk
- Transparency
- Restrictions on withdrawing deposit and deposit winnings
- Promotional play restrictions
- Terms giving licensees undue discretion on their application
- Terms allowing licensees to confiscate customers’ un-staked deposits
- Free bets and account restrictions (in relation to sports betting)
- Compulsory publicity
- The right to vary a promotion
- Maximum withdrawal limits
- Account inactivity
- Identity verification
- Terms that allow winnings on open bets to be reduced
- Dispute resolution
- Glossary of terms