Contents

• Fair and transparent terms and practices
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• Transparency
• Restrictions on withdrawing deposit and deposit winnings
• Promotional play restrictions
• Terms giving licensees undue discretion on their application
• Terms allowing licensees to confiscate customers’ un-staked deposits
• Free bets and account restrictions (in relation to sports betting)
• Compulsory publicity
• The right to vary a promotion
• Maximum withdrawal limits
• Account inactivity
• Identity verification
• Terms that allow winnings on open bets to be reduced
• Dispute resolution
• Glossary of terms

Terms allowing licensees to confiscate customers’ un-staked deposits

A customer’s un-staked deposits remain their property. Other than where necessary to comply with a General Regulatory Obligation, licensees must not have terms that allow them to confiscate all or part of a customer’s money that has been deposited with them, but not yet staked.

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Free bets and account restrictions (in relation to sports betting)