Strategic Focus 4: Being proactive and addressing issues at the earliest opportunity
It is in the best interests of consumers and the public to secure the compliance of a licensee at the earliest opportunity. It is also an approach that we seek to take to meet the expectations that all regulators have under the Regulators Code. The onus to comply is on licensees and we will support compliance through more proactive activities and early interventions with licensees and reduce reliance on reactive compliance and enforcement activity.
We are clear this shift is only appropriate where licensees are making best endeavours to operate compliantly and with due regard for consumers and the public. Where they are not, we will continue to take decisive and escalating enforcement action.
We will continue to proactively engage with licensees and related parties utilising our existing networks including our Industry Forum, sector roundtables, briefings, and operator engagement forum events.
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Strategic Focus 5: Regulating a successful National Lottery
Last updated: 21 April 2026
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