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Strategic Focus 2: Enhancing our core operational functions 

We will continue our work to deliver an enhanced experience for licensees when they need to engage with the Commission. We aim to deliver improvements to response times, greater consistency of case management and quality of service. This work forms part of our actions around reducing the administrative burden to industry. To achieve this, we need to modernise our operational systems and processes, and this year, we will continue the phased implementation and embedding of our new Case Management System (CMS).

Tackling illegal gambling

Following confirmation of £26 million additional HM Treasury funding over the next 3 years, we will scale up, automate where appropriate, and develop our wider strategy to tackle illegal markets activity. This also further supports the alignment with our statutory duties to keep crime out of gambling and protect the young and vulnerable from harm, demonstrating our commitment to compliant growth within the licensed market by tackling and reducing unlicensed operators offering products within the GB market.

The work we did last year in terms of developing our operational response and coordinating our established networks and relationships with key law enforcement teams and regulators will be a key part of our work to tackle illegal gambling.

Our focus will grow to consider the drivers of consumer demand to the illegal market and how regulation can support innovation, aligned to the licensing objectives, that maintains the appeal of the licensed market.

We will also publish data and metrics to demonstrate impact and to provide insight into the dynamics of the illegal market.

Working with partners, a comprehensive national risk assessment for the illegal market in Britain will be published.

We will also increase the scale and impact of our enforcement and disruption activities building on our existing partnership working with government, law enforcement and other stakeholders.

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Strategic Focus 3: Setting clear, evidence-based requirements for licensees 

Last updated: 21 April 2026

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