Statistics and research release
Market overview - operator data November 2020 (published January 2021)
Market overview for November 2020 (published January 2021) - operator data.
Summary
Additional data sets in this series
- Gambling business data on gambling September 2022 (published November 2022)
- Gambling business data on gambling June 2022 (published August 2022)
- Incorrect Covid-19 data supply
- Gambling business data on gambling during Covid-19 March 2022 (published May 2022)
- Gambling business data on gambling during Covid-19 July 2021 to December 2021 (published February 2022)
- Customer interaction – Additional formal guidance for remote operators during Covid-19 outbreak
- Gambling business data on gambling during Covid-19 July 2021 (published September 2021)
- Gambling business data on gambling during Covid-19 June 2021 (published August 2021)
- Gambling business data on gambling during Covid-19 May 2021 (published July 2021)
- Gambling business data on gambling during Covid-19 April 2021 (published June 2021)
- Gambling business data on gambling during Covid-19 March 2021 (published April 2021)
- Gambling business data on gambling during Covid-19 February 2021 (published March 2021)
- Gambling business data on gambling during Covid-19 December 2020 (published February 2021)
- Gambling business data on gambling during Covid-19 November 2020 (published January 2021)
- Gambling business data on gambling during Covid-19 October 2020 (published December 2020)
- Gambling business data on gambling during Covid-19 September 2020 (published November 2020)
- Gambling business data on gambling during Covid-19 August 2020 (published October 2020)
- Gambling business data on gambling during Covid-19 July 2020 (published September 2020)
- Gambling business data on gambling during Covid-19 June 2020 (published August 2020)
- Gambling business data on gambling during Covid-19 May 2020 (published July 2020)
- Gambling business data on gambling during Covid-19 for April 2020 (published June 2020)
- Gambling business data on gambling during Covid-19 for March 2020 (published April 2020)
- Market overview - operator data to September 2022 (published November 2022)
- Market overview - operator data to June 2022 (published August 2022)
- Market overview - operator data to March 2022 (published May 2022)
- Market overview - operator data to Dec 2021 (published February 2022)
- Market overview - operator data July 2021 (published September 2021)
- Market overview - operator data June 2021 (published August 2021)
- Market overview - operator data May 2021 (published July 2021)
- Market overview - operator data April 2021 (published June 2021)
- Market overview - operator data March 2021 (published April 2021)
- Market overview - January and February 2021 (published March 2021)
- Market overview - operator data December 2020 (published February 2021)
- Market overview - operator data October 2020 (published December 2020)
- Market overview - operator data September 2020 (published November 2020)
- Market overview - operator data August 2020 (published October 2020)
- Market overview - operator data July 2020 (published September 2020)
This release contains incorrect information provided by an operator and should be read with caution. We advise users to refer to the most recent COVID-19 data release, which contains corrected data.
Market Overview: Publication 8 (November data)
Details
Operator Data
The Gambling Commission has published further data for November showing how the renewed tightening of Covid-19 lockdown measures, which came into effect at the start of November have impacted online gambling behaviour.
Data collected in November, covering the entire period of England’s second lockdown, shows some similarities to gambling behaviour as seen in first tightening of restrictions which began in March, where online gambling became the only means of gambling activity.
Although there are some similarities, one of the main differentiating factors between the restrictions starting in March and November has been the continuation of top-tier sporting events which was previously banned in the first lockdown. Another main difference is that schools stayed open in November.
This highlights the importance of our recent letter to online operators reminding them that people across the country are now facing restrictions that are likely to mean they are spending more time at home and some people may be feeling vulnerable as a result of the restrictions and uncertainty about their personal, employment or financial circumstances.
Operators need to be mindful about the potential of some consumers to be increasing their spend on some of the more intensive products whilst at the same time still engaging in real event betting activity, which was not meaningfully available during the initial lockdown.
Please note that given the tightening of lockdown restrictions and the furloughing of many staff, we did not request data from LBOs for November. We will restart collecting this data at a time when LBOs are able to reopen.
Online Betting
The online gambling data, collected from the largest online operators, now covers the months March 2020 through to November 2020.
GGY decreased by 13% (to £471.5m) between October and November, driven by a decrease in real event betting GGY as betting margins normalised after their high levels during October.
The overall number of total bets/spins increased by 4% from October, while the number of active accounts increased by 3%.
We will continue to collect and monitor the data to inform our views of risk, and if these changes appear to be more than short-term fluctuations, and affecting wider groups of consumers, we will not hesitate to take further action.
Online real event betting
Online real event betting GGY decreased by 28% between October and November to £209m, as margins normalised after high levels in October. Real event betting continues to be the largest vertical by GGY, with increases seen in the number of bets (up by 4%) and the number of active accounts (up by 4%).
Online slots
Slots GGY increased by 3% to nearly £177m. The number of bets also increased (4% to over 5.2bn) along with the number of active accounts (up 1% to 2.8m), a figure which is the highest from within the Covid-19 pandemic period.
The average loss-per-player continues to remain meaningfully higher than any other online gambling product (nearly £63 for slots versus £43 for real event betting and £35 for casino).
The total number of online slots sessions increased 2% to just over 27.5m, with the average number of spins per session increasing slightly since October.
Safer gambling indicators
The number of online slots sessions lasting longer than an hour increased by 3% (to 2.2m) in October to November; 1% higher than the increase in overall sessions. The average session length increased by 1 minute to 22 minutes with around 8% of all sessions lasting in excess of 1 hour.
Between October and November, the number of customer interactions undertaken rose by 3% (to just over 1m) of which the majority were automated in nature1.
Operator data indicates that during November, the proportion of those interactions that were direct contact from staff has fallen slightly to 3.7%.
Notes
1 Some operators have revised their algorithms to include previously used Covid-19 markers of harm.
Data and downloads
There are no files for this release.