Statistics and research release
Gambling business data on gambling during coronavirus (COVID-19) for April 2020 (published June 2020)
A collection of data provided by gambling businesses during the coronavirus pandemic.
Summary
Also published recently
This release contains incorrect information provided by an operator and should be read with caution. We advise users to refer to the most recent coronavirus (COVID-19) data release, which contains corrected data.
Details
Data tables for operator data1
Please note that due to a resubmission of data by an operator, some of the data from the March publication has changed slightly.
Table 1: Total number of active player accounts as of 31 March 2019, 31 March 2020 and 30 April 2020
Data from the biggest operators, covering approximately 80% of the online gambling market. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.
Note: a player may have accounts with more than one operator.
| Total Actives (as of 31 March 2019) | Total Actives (as of 31 March 2020)2 | Total Actives (as of 30 April 2020) | % y-o-y change March | % change from March 2020 to April 2020 | |
|---|---|---|---|---|---|
| Total | 15,955,960 | 15,618,569 | 14,834,583 | -2.11% | -5.02% |
Table 2: Total number of active players per vertical during March 2019, March 2020 and April 2020
Data from the biggest operators, covering approximately 80% of the online gambling market.
Note: a player may be active in more than one product, so these columns must not be summarised to give an overall total number of players.
| March 2019 | March 2020 | April 2020 | % y-o-y change March | % change from March 2020 to April 2020 | |
|---|---|---|---|---|---|
| Slots | 2,095,824 | 2,618,165 | 2,559,242 | 25% | -2% |
| Other gaming (including casino) | 1,712,986 | 1,930,885 | 2,032,685 | 13% | 5% |
| Betting (Real event) | 5,200,165 | 4,635,552 | 2,073,998 | -11% | -55% |
| Betting (Virtual) | 206,664 | 388,786 | 558,067 | 88% | 44% |
| Poker | 266,294 | 408,316 | 626,304 | 53% | 53% |
Table 3: Total number of bets placed per vertical during March 2019, March 2020 and April 2020
Data from the biggest operators, covering approximately 80% of the online gambling market. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.
| March 2019 | March 2020 | April 2020 | % y-o-y change March | % change from March 2020 to April 2020 | |
|---|---|---|---|---|---|
| Slots | 3,855,521,2613 | 4,476,762,3814 | 5,169,466,187 | 16% | 15% |
| Other gaming (including casino) | 250,562,248 | 257,311,436 | 322,283,690 | 3% | 25% |
| Betting (Real event) | 276,386,174 | 191,807,193 | Next data due for May | 31% | |
| Betting (Virtual) | 14,813,552 | 20,758,180 | 28,493,528 | 40% | 37% |
| Poker | 96,202,170 | 133,078,469 | 226,548,896 | 38% | 70% |
Table 4: Session length
Data from the biggest operators, covering approximately 80% of the online gambling market showing average session length in minutes and the number of sessions that lasted an hour or longer in March 2019, March 2020 and April 2020. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.
| March 2019 | March 2020 | April 2020 | % y-o-y change March | % change from March 2020 to April 2020 | |
|---|---|---|---|---|---|
| Average session length (minutes) | 26 | 22 | 22 | -4 | 1 |
| Sessions >1hr | 1,573,926 | 1,923,6465 | 2,274,521 | 22% | 18% |
Table 5: Numbers of requested reverse withdrawals
Data from the biggest operators, covering approximately 80% of the online gambling market showing the number of requested reverse withdrawals and the number of customers requesting this facility in March 2019, March 2020 and April 2020.
Note: a player may request this facility with more than one operator
| March 2019 | March 2020 | April 2020 | % y-o-y change March | % change from March 2020 to April 2020 | |
|---|---|---|---|---|---|
| Number of requested reverse withdrawals | 984,581 | 919,622 | 787,456 | -7% | -14% |
| Number of customers requesting reverse withdrawal | 215,790 | 195,243 | 154,278 | -10% | -21% |
Notes
1 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
2 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
3 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
4 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
5 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
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