Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Public Register
  2. Businesses
  3. Petfre (Gibraltar) Limited

Petfre (Gibraltar) Limited

Account number

39544

Head office address

5.2 Waterport Place, 2 Europort Avenue,
Gibraltar, GX11 1AA, Gibraltar

Regulatory actions

Sanction
What is a sanction?

When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:

  • Give the licensee a warning
  • Add, remove, or amend a condition to the licence
  • Suspend a licence
  • Revoke a licence
  • Impose a financial penalty

Decision date: 20 May 2025

Outcomes: Financial penalty

Details of action

Following an investigation into a key event submitted by Petfre (Gibraltar) Limited (“the Licensee”), the Commission found that the Licensee:  

  • breached licence condition (“LC”) 2.3.1 – Technical standards.

In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to:  

  • impose a financial penalty of £240,000 under section 121(1) of the Act.  

Commission Officials note that the Licensee identified the breach and proactively reported it to the Commission. The Licensee took immediate remedial action to address the identified issues and co-operated with the Commission throughout the investigation.

Settlement
What is a settlement?

Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.

Decision date: 30 June 2026

Outcomes: Public statement, Commission costs and Payment in lieu of financial penalty

Details of action

A licence review under section 116 of the Act was commenced following a Compliance Assessment, conducted between May and June 2024 of the remote operating licence of  Petfre (Gibraltar) Limited (“the Licensee”)(licence number 039544-R-319290-009).  

The review found failings in Petfre Gibraltar Limited’s Social Responsibility (SR) controls. Petfre (Gibraltar) Limited failed to comply with the following Licence Conditions and Codes of Practice (LCCP):  

  • paragraphs 1, 2, 4, 7 and 11 - Social Responsibility Code Provision (SRCP) 3.4.3 relating to remote customer interaction.

In line with our Statement of Principles for Licensing and regulation, Petfre (Gibraltar) Limited will make a payment in lieu of a financial penalty of £900,000. 

Further information about this case can be found on the Gambling Commission’s public statement, which can be found here: Petfre (Gibraltar) Limited Public Statement

Is this page useful?
Back to top