Videoslots Limited
Account number
39380
Head office address
The Space, Level 2/3, Alfred Craig Street,Pieta, PTA 1320, Malta
Regulatory actions
What is a settlement?
Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.
Decision date: 15 June 2023
Outcomes: Divestment, Commission costs, Public statement and Payment in lieu of financial penalty
Details of action
This investigation followed two compliance assessments which resulted in the commencement of a section 116 regulatory review1 of Videoslots’ Limited (Videoslots).
The regulatory review found failings in the implementation of Videoslots’ processes which were aimed at preventing Money Laundering (ML) and ensuring safer gambling.
Between October 2019 and February 20222, Videoslots failed to comply with certain Licence Conditions and Codes of Practice (LCCP), specifically:
- paragraph 3 of licence condition 12.1.1, requiring licensees to ensure that ML policies, procedures and controls are implemented effectively, kept under review, revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidelines published by the Gambling Commission
- paragraphs 1a, 1b and 2 of Social Responsibility Code Provision (SRCP) 3.4.1, requiring licensees to identify and interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, and to take into account the Commission’s guidance on customer interaction.
The investigation, and our subsequent regulatory review, found:
- failings in Videoslots’ implementation of Anti-Money Laundering (AML) policies, procedures and controls
- deficiencies in its responsible gambling controls and practices, and weaknesses in the implementation of the existing policies procedures and controls.
In line with our Statement of principles for licensing and regulation, Videoslots will make payments in lieu of a financial penalty of £2,000,000.
Further information about this case can be found on our website: Videoslots Limited Public Statement (gamblingcommission.gov.uk)
What is a sanction?
When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:
- Give the licensee a warning
- Add, remove, or amend a condition to the licence
- Suspend a licence
- Revoke a licence
- Impose a financial penalty
Decision date: 30 October 2025
Outcomes: Conditions attached to the licence, Financial penalty and Warning
Details of action
Following a review of the operating licence of Videoslots Limited (the Licensee), the Commission found that between October 2023 and February 2024 the Licensee:
Breached paragraphs 2 and 3 of Licence condition 12.1.1: Anti-money laundering - Prevention of money laundering and terrorist financing.
Failed to comply with paragraph 1 and 4 of Social Responsibility Code Provision (“SRCP”) 3.4.3: Customer Interaction.
In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance, and the Statement of principles for determining financial penalties, the Commission has decided to:
- impose a warning under section 117 (1)(a) of the Gambling Act 2005 (the Act);
- impose a financial penalty of £650,000; and,
- attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act.
The Licensee co-operated with the Commission throughout the investigation, and took immediate steps to remedy the issues identified.