The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content

Betway Limited

Account number


Head office address

9 Empire Stadium Street,
GZIRA, GZR 1300, Malta

Regulatory actions

What is a settlement?

Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.

Decision date: 12 March 2020

Outcomes: Divestment, Commission costs, Payment in lieu of financial penalty, Public statement and Other action

Details of action

The Gambling Commission found systemic historical failings in the way Betway identified and interacted with customers who were at risk of money laundering and problem gambling. These failings stemmed from inadequate anti-money laundering and social responsibility policies and processes and senior management oversight.

Betway has cooperated with our enquiries and has acknowledged and accepted there were shortcomings. It has accepted that it failed to act in accordance with the Licence Conditions and Codes of Practice (LCCP) between 1 November 2014 – March 2019.

In line with our Statement of principles of licensing and regulation, Betway has a agreed a regulatory settlement. The regulatory settlement consists of:

  • payment of a total of £11.6m consisting of £5.8m payment in lieu of a financial penalty and divestment of £5.8m gained as a result of these findings
  • agreement to undertake a number of reviews and report the results to the Commission
  • agreement to the publication of a statement of the facts in relation to this case
  • payment of £18,940 towards the Commission’s costs of investigating the case.

Agreement to the publication of a statement of facts in relation to this case - with the news story/ public statement being linked off the "a statement of facts".

What is a sanction?

When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:

  • Give the licensee a warning
  • Add, remove, or amend a condition to the licence
  • Suspend a licence
  • Revoke a licence
  • Impose a financial penalty

Decision date: 5 September 2022

Outcomes: Financial penalty

Details of action

Following an investigation outside of a licence review, the Commission found that Betway Limited (“the Licensee”) failed to comply with paragraphs 1 and 2 of SRCP 5.1.6 – Compliance with advertising codes, which requires the following:

  1. All marketing of gambling products and services must be undertaken in a socially responsible manner.
  2. In particular, Licensees must comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP) as applicable. For media not explicitly covered, licensees should have regard to the principles included in these codes of practice as if they were explicitly covered.

The failure to comply with a SRCP is a breach of a licence condition of by virtue of section 82(1) of the Act.

In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £408,915 under section 121(1) of the Act.

Commission Officials note the remedial action that was taken by the Licensee and acknowledge that the Licensee has co-operated with the Commission throughout the investigation. 

Is this page useful?
Back to top