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Double Diamond Gaming Limited

Account number

23761

Head office address

Double Diamond Casinos Ltd, 10th Floor Cobalt Square, 83 Hagley Road,
BIRMINGHAM, B16 8QG, United Kingdom

Regulatory actions

Settlement
What is a settlement?

Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.

Decision date: 30 March 2021

Outcomes: Payment in lieu of financial penalty, Public statement and Commission costs

Details of action

The Commission investigated Double Diamond’s handling of 35 customers following concerns identified at compliance assessments of its four premises in July and August 2019.

Our investigation identified failings in the way Double Diamond identified and managed customers who were at higher risk of money laundering and gambling related harm.  These failings stemmed from inadequate anti-money laundering (AML) policies and procedures and the ineffective implementation of safer gambling policies and procedures.  

On 24 October 2019, the Commission gave notice to Double Diamond that we were commencing a review of its operating licence.  That review revealed Double Diamond had breached a number of conditions of its operating licence.

Double Diamond cooperated with our enquiries throughout the course of our investigation and has accepted its policies and procedures in respect of AML and safer gambling were not appropriate or implemented effectively.  It has accepted that it failed to act in accordance with conditions of its operating licence between January 2017 and August 2019.

In line with our Statement of principles for licensing and regulation, Double Diamond agreed to a regulatory settlement consisting of:

  1. £247,000 payment in lieu of a financial penalty, which will be directed towards  delivering the National Strategy to Reduce Gambling Harms
  2. Agreement to the publication of a statement of the facts in relation to this case
  3. Payment of £24,530.81 towards the Commission’s costs of investigating the case.

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