In Touch Games Limited

Account number

2091

Head office address

In Touch Games Ltd, IWG Spaces Crossway, 156 Great Charles Street,
Birmingham, B3 3HN, United Kingdom

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Summary menu

Regulatory actions

Sanction

What is a sanction?

When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:

• Give the licensee a warning
• Add, remove, or amend a condition to the licence
• Suspend a licence
• Revoke a licence
• Impose a financial penalty

Decision date: 9 January 2023

Outcomes: Financial penalty

Details of action

The Commission found In Touch Games Limited (the Licensee) had breached:

1. Licence condition 12.1.1 Paragraph 1 Anti-money laundering – Prevention of money laundering and terrorist financing 
2. Licence condition 12.1.1 Paragraph 2 Anti-money laundering – Prevention of money laundering and terrorist financing 
3. Licence condition 12.1.1 Paragraph 3 Anti-money laundering – Prevention of money laundering and terrorist financing 
4. Social responsibility code provision (SRCP) 3.4.1 Customer Interaction - paragraphs 1b, 1c and 2. 

The failure to comply with an SRCP is a breach of a licence condition of by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). 

In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £6,133,310 under section 121(1) of the Act. 

Commission Officials note the Licensee co-operated with the Commission and acknowledged the failings identified during the assessment and took immediate remedial action