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Complain about the Gambling Commission

We take complaints about the Gambling Commission or our employees seriously.

We want to ensure any complaints are dealt with efficiently and quickly. We use the opportunity to rectify any mistakes that have been made to improve our quality of work.

You can make a complaint if you are not happy with the service you've received from us. For more information on how we handle complaints, see our complaints policy.

Complaints about gambling businesses received by this service will not be processed. The Gambling Commission do not resolve or make decisions on complaints regarding gambling-related transactions. Complaints should be raised with the gambling operator by following the complaints process.

For general enquiries you can call or submit an online form.

Submit your complaint

If you do have a complaint against the Gambling Commission, or one of our employees, please contact us.


You can complete our online form to submit a complaint online.

In writing

Gambling Commission
Victoria Square House
Victoria Square
B2 4BP

If you have a disability which prevents you from using these methods, we can help you to make your request over the phone.

Telephone: 0121 230 6666.

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