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Complain about the Gambling Commission

We take complaints about the Gambling Commission or our employees seriously.

We want to ensure any complaints are dealt with efficiently and quickly. We use the opportunity to rectify any mistakes that have been made to improve our quality of work.

You can make a complaint if you are not happy with the service you've received from us. For more information on how we handle complaints, see our complaints policy.

If your complaint is about a gambling business

Warning As a regulator, the Gambling Commission does not resolve or decide on individual complaints, and we have no powers to help you get your money back.

If you're not happy with the service you have had or disagree about the outcome of a gambling transaction, you'll need to complain directly to the gambling business and follow its complaints procedure.

Submit your complaint

If you do have a complaint against the Gambling Commission, or one of our employees, please contact us.

Online

You can complete our online form to submit a complaint online.

By email

complaints@gamblingcommission.gov.uk

In writing

Governance
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

If you have a disability which prevents you from using these methods, we can help you to make your request over the phone.

Telephone: 0121 230 6666.

Last updated: 17 February 2022

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