General enquiries
If you have a question that we have not been able to answer elsewhere on the site, you can call us or send us a message. Information for the public and players.
Call us
0121 230 6666
From outside the UK, call us on +44 121 230 6666
Our phone line opening hours are:
Monday 10am to 4pm
Tuesday 11am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Hours may vary on bank holidays and other public holidays.
We treat all people with courtesy and respect and we expect the same. Our staff do not have to tolerate unacceptable behaviour during any contact. Read our Unreasonable Behaviour policy to find out more.
Online form
We aim to respond to all queries submitted online, within 20 working days.
Last updated: 7 July 2026
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