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General enquiries

If you have a question that we have not been able to answer elsewhere on the site, you can call us or send us a message. Information for the public and players.

Call us

0121 230 6666

From outside the UK, call us on +44 121 230 6666

Our phone line opening hours are:

Monday 10am to 4pm
Tuesday 11am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm

Hours may vary on bank holidays and other public holidays.

Online form

Submit an enquiry online

We aim to respond to all queries submitted online, within 20 working days.

Last updated: 2 January 2026

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