General enquiries
Our phone service will be temporarily closed during the Christmas and New Year period, starting from 24 December 2025 to 2 January 2026. Our phone lines will return to usual operating hours on Friday 2 January 2026. You can still contact us by email at info@gamblingcommission.gov.uk.
If you have a question that we haven't been able to answer elsewhere on the site, you can call us or send us a message.
Information for the public and players
Call us
0121 230 6666
From outside the UK, call us on +44 121 230 6666
Our phone line opening hours are:
Monday 10am to 4pm
Tuesday 11am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Hours may vary on bank holidays and other public holidays.
Online form
We aim to respond to all queries submitted online, within 20 working days.
Last updated: 3 December 2025
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Christmas closure message removed.