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Due to the COVID-19 pandemic the phoneline hours are Monday, Wednesday and Friday between 10:00-12:30 and 13:30-16:00.

General enquiries

If you have a question that we haven't been able to answer elsewhere on the site, you can call us or send us a message.

Coronavirus (COVID-19)

Call us

0121 230 6666
From outside the UK, call us on +44 121 230 6666

Our phone line opening hours are temporarily changing to Monday, Wednesday and Friday between 10:00-12:30 and 13:30-16:00.

This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.

Online form

Submit an enquiry online

We aim to respond to all queries submitted online, within 20 days.

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