General enquiries
If you have a question that we haven't been able to answer elsewhere on the site, you can call us or send us a message.
Information for the public and players
Call us
We treat all people with courtesy and respect and we expect the same. If you behave in an unreasonable way, we will bring the call to a close.
0121 230 6666
From outside the UK, call us on +44 121 230 6666
Our phone line opening hours are:
Monday 10am to 4pm
Tuesday 11am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Online form
We aim to respond to all queries submitted online, within 20 working days.
Last updated: 5 January 2024
Show updates to this content
Updated content to remove COVID-19 guidance. Christmas closure message removed