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Making a complaint

When you have placed your bet, your contract with the gambling business means that you have certain rights and the contract can be enforced in law. This means that you have a right to take a gambling transaction to court if you do not think the outcome meets the terms and conditions of the contract.

Gambling businesses must offer a complaints procedure, including access to an alternative dispute resolution (ADR) provider free to the consumer, which you should follow before deciding whether to take a matter to the courts.

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Status of a bet as a contract

Last updated: 14 July 2021

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