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How our investigations work

If concerns are raised about a licence holder then we can investigate.

When we investigate a gambling business, we will collect certain information about them to see if they are being consistent with:

• the licensing objectives
• the requirements of Gambling Act 2005 (opens in new tab)
• the conditions of its licence
• related codes of practice.

We require that gambling businesses comply with these rules and make sure they are putting their customer's welfare first.

If we feel that these requirements are not being met we can take action.

Our statement of principles

Every case we investigate is different, but we will always use our statement of principles for any decisions we make. These decisions can include financial penalties and enforcement for licensing and regulation.

Files

Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.

PDF Files Some PDF files cannot be displayed in a browser, you will see a message saying "Please wait...". If you see this message, you will need to download the file and open it in Adobe Acrobat Reader (opens in new tab).

Statement of principles for licensing and regulation

application/pdf PDF 123.8 kB

Statement of principles for determining financial penalties

application/pdf PDF 63.5 kB

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Last updated: 5 December 2023

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