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How our investigations work

If concerns are raised about a licence holder then we can investigate.

When we investigate a gambling business, we will collect certain information about them to see if they are being consistent with:

We require that gambling businesses comply with these rules and make sure they are putting their customer's welfare first.

If we feel that these requirements are not being met we can take action.

Our statement of principles

Every case we investigate is different, but we will always use our statement of principles for any decisions we make. These decisions can include financial penalties and enforcement for licensing and regulation.

Statement of principles for licensing and regulation.

Statement of principles for determining financial penalties.

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Last updated: 16 April 2026

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