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Enforcement report - new guidance to help operators make gambling fairer, safer and crime-free

28 June 2018

The Gambling Commission has today published a report into enforcement action it has taken against operators over the past year.

The Enforcement report highlights the lessons it wants gambling businesses to learn from its investigations and provides guidance to them on anti-money laundering, customer interaction, self-exclusion, unfair terms and practices and marketing and advertising.

Neil McArthur, Chief Executive, said: “We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain.

“We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.

“This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers.”

Note to editors

  1. Our approach to enforcement.
  2. More information about how we regulate the gambling industry.
  3. Useful statistics on the gambling industry.

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

For all media enquiries, please contact the Gambling Commission press office.

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