If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information.
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As restrictions on the lockdown ease the Commission has published a number of frequently asked questions covering its expectations from land-based operators.

These FAQs are aimed at helping operators manage compliance with Government guidance on reopening with continued compliance with the Licence conditions and codes of practice (LCCP).

The Commission is also reminding operators they are still expected to continue to follow Customer Interaction guidance as doors are reopened to consumers.

Frequently asked questions

Which premises can open?

There are different arrangements in place for land-based gambling premises across the devolved administrations. Please familiarise yourself with the arrangements for England, Scotland, and Wales. 

You are also advised to read your respective Trade Association guidance, and in particular your attention is drawn to the Betting & Gaming Council (BGC) link for Betting Shops opening in Tier 3 areas.

Betting & Gaming Council 

Bingo Association


Do operators still have to meet all the Gambling Act and LCCP requirements?

Yes, there are no changes to operators’ obligations. We therefore expect operators to have confidence in their ability to be fully compliant with our requirements when they reopen. Where we find evidence of non-compliance, we will take swift action. 

Posted on 04 December 2020