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Land-based casino operators to pay £5m for regulatory failures

07 October 2026

Three nation-wide casino operators are to pay £5 million after a Gambling Commission investigation revealed anti-money laundering and social responsibility failures.

Rank Group PLC owned operators Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and Gaming Group Limited - who run 51 casinos across Great Britain - will also undergo a third-party audit to ensure they are effectively implementing anti-money laundering and safer gambling policies, procedures and controls.

Anti-Money Laundering (AML) failures included:

  • not updating its AML policies to take account of changes to the Money Laundering Regulations in 2020
  • implementing AML policies, procedures and controls which allowed inconsistent decisions to be applied to customers with elevated money laundering risk
  • implementing unclear policies, procedures and controls which resulted in inappropriate risk levels being ascribed to high-risk customers and high-risk sources of funds being used by customers without appropriate scrutiny
  • not carrying out enhanced customer due diligence checks when its own policies required it.

Social responsibility failures included:

  • not carrying out safer gambling interactions with a customer during a period in which they lost £50,000
  • not having a record of any safer gambling interactions with a customer who won approximately £260,000 in a short period and then lost around £250,000 in 12 days
  • not carrying out safer gambling interactions with a customer, who was returning after a period of self-exclusion, until they had lost £25,000.

All £5 million of the settlement will be directed to the Government’s Consolidated Fund.

Sue Young, Executive Director of Operations, said: "Larger enforcement cases are often associated with online gambling but, as today’s announcement shows, the risks of anti-money laundering and social responsibility failures are equally alive in the land-based sector.

“We would advise all premises-based operators to take a careful look at this case and ensure their own business is not making the same mistakes, and therefore they do not face costly and inevitable Commission action.”

Public statements

Grosvenor Casinos Limited Public Statement

Published: 7 October 2026

Read the public statement about grosvenor casinos limited public statement

Last updated: 7 October 2026

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