Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Tim Miller, Commission executive director, explains how we’re listening to industry, partners, licensing authorities and consumers - and acting on their recommendations. 
 
"Your views are very important to us.
 
This is why, last year, we carried out a survey in which we asked stakeholders what they thought of the tools we use to communicate. As part of that two significant themes emerged – our website and the way we consult.
 
A number of you found our website difficult to navigate, some of you said it was too text heavy, and others said it needed modernisation. As a result we conducted a complete overhaul. We made the content easier to understand – emphasising the importance of plain English - and changed the navigation so it was better suited for different stakeholders. For example, we now have different sections for consumers, for operators and for licensing authorities – all of whom come to us for very different reasons. This is just the first stage in improving our website and we know that we have much further to go. Since the new site was launched we have sought further feedback and will be continuing to improve the site over the coming months.
 
Some of you also let us know that our public consultations varied too much in terms of style, content and quality. And this is something we are improving – we’re reviewing the way we construct consultations so that they are clearer and easier to respond to.
 
Others flagged up the fact that responding to consultations was labour intensive and would therefore like to be forewarned about those on the horizon.
 
As a result, we’ve now launched a new consultations calendar. This will be updated regularly and communicated through our bi-weekly e-bulletin and through our social media channels… and hopefully will help all of you to plan when having your say.
 
If you don’t yet receive our e-bulletin you can subscribe or follow us on Twitter and LinkedIn.
 
Improving the way we communicate with everyone who has an interest in our work is a priority for us and we welcome your feedback about the way we share information. We won’t stop listening to you and continuously improving our offering."

 

Posted on 27 September 2017