Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The Financial Conduct Authority (FCA) advises that, from 10 January 2020, it will be the supervisor of UK cryptoasset businesses (in relation to certain cryptoasset activities) for anti-money laundering and counter terrorist financing purposes, following the transposition of the EU 5th Money Laundering Directive into UK law under amendments to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (the Regulations).

The Gambling Commission advises its licensed operators to verify whether any business activities (including where cryptoasset money service business facilities are offered to consumers) fall within the scope of the Regulations and are therefore subject to supervision by the FCA. For further clarification and advice, please visit the FCA website.

Posted on 31 December 2019