Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Changes to the rules for society and local authority lotteries licensed by the Commission come into effect today (29 July 2020). These changes were notified in the Commission’s responses document on 29 April, following a consultation. It includes changes to limits on the size of society and local authority lotteries and new requirements and guidance to provide clear, transparent and easily accessible information to consumers.

More information on the changes to society lotteries.

Read the full consultation response.

Read the updated Licence Conditions and Codes of Practice.

Posted on 29 July 2020