Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
Skip to main content

Start date: 07 August 2019
End date: 31 October 2019

Test houses play a key role in ensuring that games are suitable to be released to market and offered to consumers.

We therefore need to be assured of their independence, competence and suitability.  

We are seeking your views on our proposed changes to the test house framework.

Successful delivery of the strategy will require collective effort and engagement from a wide range of stakeholders, and we want as many people and organisations as possible to have a voice in shaping the strategy and the arrangements needed to deliver it.

This is part of our continued focus on raising standards across the industry, and we plan to our accreditation, approval and reporting processes.

This consultation is now closed - read the response document.