Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Start date: 31 July 2017
End date: 08 September 2017

This consultation is now closed 

 

This consultation sought views on our proposals to update The Prevention of Money Laundering and Combating the Financing of Terrorism: Guidance for remote and non-remote casinos (the Guidance) to its fourth edition.  

We have now considered the responses provided and have published the final version of the Guidance along with the consultation response.

The Guidance comes into effect immediately, as the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 are already in force.

We recognise that it takes time to implement changes and we will take that into account but we expect to see that an operator has acted promptly, invested appropriately (if technology is required to accommodate the changes) and implemented changes with the requisite urgency.

 

The prevention of money laundering and combating the financing of terrorism: Updated guidance for remote and non-remote casinos - consultation