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National Strategic Assessment 2020

This report sets out our latest assessment of the issues we face and the risks that gambling poses to consumers and the public

  1. Contents
  2. COVID-19 and its impact on gambling consumers
  3. What action did we take in phase 1

What action did we take in phase 1

In May we issued new guidance for online operators to help reduce the risk of harm. The guidance instructed operators to:

  • urgently review their thresholds48 and triggers to reflect the change in circumstances, adopting a precautionary approach

  • keep under review duration of play for customers as an indicator of harm and keep this under review to identify changes which warrant intervention

  • conduct effective affordability checks during the life of the customer relationship but particularly during this crisis

  • prevent reverse withdrawals which have been linked to problem gambling behaviours and harm

  • restrict bonus offers to those displaying indicators of harm.


48 Although there was a slight decrease in the % of total sessions which lasted over an hour - 9.2% of sessions lasted over an hour in March to 8.9% in May

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Our assessment of the risks and issues during phase 1
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What did we see in phase 2?
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