National Strategic Assessment 2020
What action did we take in phase 1
In May we issued new guidance for online operators to help reduce the risk of harm. The guidance instructed operators to:
urgently review their thresholds48 and triggers to reflect the change in circumstances, adopting a precautionary approach
keep under review duration of play for customers as an indicator of harm and keep this under review to identify changes which warrant intervention
conduct effective affordability checks during the life of the customer relationship but particularly during this crisis
prevent reverse withdrawals which have been linked to problem gambling behaviours and harm
restrict bonus offers to those displaying indicators of harm.
48 Although there was a slight decrease in the % of total sessions which lasted over an hour - 9.2% of sessions lasted over an hour in March to 8.9% in May
Our assessment of the risks and issues during phase 1 Next section
What did we see in phase 2?