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National Strategic Assessment 2020

This report sets out our latest assessment of the issues we face and the risks that gambling poses to consumers and the public

Case study

Case study

In May 2020 FSB Technology Limited was required to change its operation following the imposition of additional licence conditions. FSB had to pay £600,000 for advertising, money laundering and social responsibility failings.

FSB’s business model included contracting provisions of its licensed activities to third parties. This arrangement, often referred to as a ‘white label’, places responsibility on the licensee to ensure that its third-party partners keep gambling fair, safe and crime-free.

An investigation found FSB did not have sufficient oversight of third-party websites or effective policies and procedures in place between January 2017 and August 2019 resulting in:

  • ineffective customer interactions with, and source of funds checks on, a customer who displayed indicators of problem gambling and spent £282,000 over an 18-month period
  • sending a marketing email to 2,324 customers who had previously self-excluded
  • a VIP team manager acting without adequate oversight and not receiving sufficient AML training
  • placement of an inappropriate banner advertisement containing cartoon nudity on a Great Britain facing website which was providing unauthorised access to copyrighted content.

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