National Strategic Assessment 2020
In May 2020 FSB Technology Limited was required to change its operation following the imposition of additional licence conditions. FSB had to pay £600,000 for advertising, money laundering and social responsibility failings.
FSB’s business model included contracting provisions of its licensed activities to third parties. This arrangement, often referred to as a ‘white label’, places responsibility on the licensee to ensure that its third-party partners keep gambling fair, safe and crime-free.
An investigation found FSB did not have sufficient oversight of third-party websites or effective policies and procedures in place between January 2017 and August 2019 resulting in:
- ineffective customer interactions with, and source of funds checks on, a customer who displayed indicators of problem gambling and spent £282,000 over an 18-month period
- sending a marketing email to 2,324 customers who had previously self-excluded
- a VIP team manager acting without adequate oversight and not receiving sufficient AML training
- placement of an inappropriate banner advertisement containing cartoon nudity on a Great Britain facing website which was providing unauthorised access to copyrighted content.
What are the issues? - Advertising