|Transparency and evaluation|
- Making operator assurance statements public documents - with formal written feedback from the Gambling Commission to operators.
- Creating a data repository.
- Updating the evaluation protocol – with greater focus on resources and co-ordination to ensure more widespread evaluation of what works.
|Detection of harms|
- Requiring operators to be more transparent about the approaches used to detect harm in their customer base.
- Increasing focus and resources on establishing what is best practice in the use of data to detect harm.
- Mandating minimum standards based on this best practice.
- Using the Implementation Plan for the National Strategy to provide leadership and co-ordination for the piloting and evaluation of a wider range of strong harm prevention interventions.
- Including measures in this piloting and evaluation which do not only rely on the individual experiencing harm being responsible for restricting their own gambling.
- Creating mechanisms to work with experts by experience to co-create effective harm prevention activities.
- Using evaluation findings, when available, to inform improvements to the online multi-operator self-exclusion scheme - and consider how addition support options can be made available to those who self-exclude.
- Considering how the Gambling Commission can be assured that operators processes and interactions are sufficiently robust in relation to customers returning from self-exclusion.
- Expanding partnership work with the financial services sector.
- Explore with Government the potential to obtain IP blocking powers to further disrupt illegal online gambling.
|Game design and product characteristics|
- Improving understanding on product and game characteristics and their links to harm.
- Banning the use of credit cards for online gambling, and monitor impact carefully to understand and mitigate unintended consequences.
- Exploring how more effective and useful information could be provided to consumers on products and risks.
- Banning reverse withdrawals.
- Using further strong enforcement, and measures to increase operators’ duty of care for their consumers, to change the culture of the industry towards greater responsibility for making gambling safer.
|Stake, prize and speed of play limits|
- Planning how a regime of stake, prize and speed of play limits could be implemented for online gambling.
- Unless significant progress is made by operators on player protection, working with government to introduce online limits on stakes, prizes and speed of play.
|Marketing and advertising|
- Exploring the potential of technological solutions to reduce exposure for children and vulnerable people – including the use of ad-tech to proactively restrict exposure
- Advocating a precautionary approach – there is sufficient evidence to justify this, particularly in relation to children and people who are vulnerable to harms.