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Guidance

Consumer Perceptions of the Complaints Process

Consumer Perceptions of the Complaints Process

Published
21 October 2021

Last updated
20 October 2021 - Changes

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Contents

Introduction/About the Online Survey

The Commission collects in depth data from online gamblers about their online gambling behaviour via a quarterly online tracker, conducted by Yonder Consulting as part of their online omnibus. Data is collected on c.8,000 adults aged 18+ in Great Britain per year1. The online survey sample is sourced through Yonder’s panel, and the sample is subject to quotas in-line with those used for the Commission’s quarterly telephone survey. The variables used for weighting are age, gender, region, social grade, tenure and working status2.

References

1 Please see base sizes beneath respective charts for details on the exact base sizes for the different questions asked.

2 Weighting is derived from The Publishers Audience Measurement Company (PAMCO) data based on a face-to-face random probability sample.

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Consumer Perceptions of the Complaints Process: Key facts Next section
Consumer Perceptions of the Complaints Process: Scenario 1
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