Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. Contact us

Self-exclusion with GAMSTOP

Self-exclusion is when you ask a gambling business to stop you from gambling with them for a certain length of time. It's used when you think that you have a problem with gambling and want help to stop.

GAMSTOP is an online multi-operator self-exclusion scheme and has been available since April 2018.

All gambling businesses must participate in this scheme. They must also update their lists of self-excluded consumers every 24 hours. We took action against a number of gambling businesses who had failed to use the system and will not hesitate to do so again.

We do want to hear from any customers who have evidence of gambling businesses not following our rules as we use this information to build cases against gambling companies and raise standards.

Read more about self-exclusion.

Why it is important to keep all your details up to date

GAMSTOP only works by matching details put in by the consumer. Unfortunately, it is possible that minor changes to those details will mean that you can still gamble.

Once you are registered, it is important that you keep your details up to date, for example, if you move to a new house, change your last name or get a new email address.

It is your responsibility to ensure that the details gambling held about you are correct and up to date. Your self-exclusion using GAMSTOP will be most effective if you do not try to work around the exclusion measures GAMSTOP has put in place.

When signing up to GAMSTOP you agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to get around GAMSTOP's mechanisms during your self-exclusion.

You are responsible for any actions you take designed to get around any self-exclusion registered with GAMSTOP.

TalkBanStop

In December 2020, GamCare, Gamban and GAMSTOP launched the TalkBanStop campaign. The TalkBanStop campaign offers three free tools to help people stop gambling.

These are:

  • support via GamCare’s National Gambling Helpline
  • free Gamban blocking software
  • GAMSTOP self-exclusion

Find out more about TalkBanStop (opens in new tab).

Previous page
How we ensure online gambling games are fair Next page
How to check whether your money is protected

Last updated: 1 February 2021

Show updates to this content

No changes to show.

Is this page useful?
Back to top