Consultation response
Customer interaction guidance for remote gambling operators: Consultation Response
This response sets out our position in relation to the consultation around the guidance on new, more prescriptive, customer interaction requirements for operators.
Contents
- Executive summary
- Introduction
- Summary of responses
-
- Topic 1: The overall format, structure and language of guidance
- Topic 2: Introduction and Section A of the guidance – overarching content
- Topic 3: Section B of the guidance – Identify customers at risk of harm
- Topic 4: Section B of the guidance continued – Identify vulnerability
- Topic 5: Section C of the guidance – Take action for customers at risk of harm
- Topic 6: Section D of the guidance – Evaluate
- Topic 7: Further consultation questions
Appendix A: Summary of machine provisions by premises
| Machine category | |||||||
|---|---|---|---|---|---|---|---|
| Premises type | A | B1 | B2 | B3 | B4 | C | D |
| Large casino (machine/table ratio of 5-1 up to maximum) | Maximum of 150 machines Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | Maximum of 150 machines Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 150 (subject to machine/table ratio) | |
| Small casino (machine/table ratio of 2-1 up to maximum) | Maximum of 80 machines Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | Maximum of 80 machines Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | Maximum of 80 machines Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | Any combination of machines in categories B to D (except B3A machines), within the total limit of 80 (subject to machine/table ratio) | |
| Pre-2005 Act casino (no machine/table ratio) | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | Maximum of 20 machines categories B to D (except B3A machines), or any number of C or D machines instead | |
| Betting premises and tracks occupied by pool betting | Maximum of 4 machines categories B2 to D (except B3A machines) | Maximum of 4 machines categories B2 to D (except B3A machines) | Maximum of 4 machines categories B2 to D (except B3A machines) | Maximum of 4 machines categories B2 to D (except B3A machines) | Maximum of 4 machines categories B2 to D (except B3A machines) | ||
| Bingo premises1 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | No limit on category C or D machines | |||
| Adult gaming centre2 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | Maximum of 20 percent of the total number of gaming machines which are available for use on the premises categories B3 or B4 | No limit on category C or D machines | |||
| Licensed family entertainment centre3 | No limit on category C or D machines | ||||||
| Family entertainment centre (with permit)3 | No limit on category D machines | ||||||
| Clubs or miners’ welfare institute (with permits)4 | Maximum of 3 machines in categories B3A or B4 to D | Maximum of 3 machines in categories B3A or B4 to D | Maximum of 3 machines in categories B3A or B4 to D | Maximum of 3 machines in categories B3A or B4 to D | |||
| Qualifying alcohol-licensed premises | 1 or 2 machines of category C or D automatic upon notification | 1 or 2 machines of category C or D automatic upon notification | |||||
| Qualifying alcohol-licensed premises (with licensed premises gaming machine permit) | Number of category C-D machines as specified on permit | Number of category C-D machines as specified on permit | |||||
| Travelling fair | No limit on category D machines | ||||||
References
1 Bingo premises licence are entitled to make available for use a number of category B gaming machines not exceeding 20 percent of the total number of gaming machines on the premises. Where a premises licence was granted before 13 July 2011, they are entitled to make available eight (The Gambling Act 2005 (Gaming Machines in Bingo Premises) Order 2009 (opens in new tab)) category B gaming machines, or 20 percent of the total number of gaming machines, whichever is the greater. Category B machines at bingo premises are restricted to sub-category B3 and B4 machines, but not B3A machines.
2 Adult gaming centres are entitled to make available for use a number of category B gaming machines not exceeding 20 percent of the total number of gaming machines which are available for use on the premises and any number of category C or D machines. Where a premises licence was granted before 13 July 2011, they are entitled to make available four category B gaming machines, or 20 percent of the total number of gaming machines, whichever is the greater. Category B machines at adult gaming centres are restricted to sub-category B3 and B4 machines, but not B3A machines.
3 Only premises that are wholly or mainly used for making gaming machines available may hold an unlicensed FEC gaming machine permit or an FEC premises licence. Category C machines may only be sited within licensed FECs and where an FEC permit is in force. They must be in a separate area to ensure the segregation and supervision of machines that may only be played by adults. There is no power for the licensing authority to set a limit on the number of machines under the FEC permit.
4 Members’ clubs and miners’ welfare institutes with a club gaming permit or with a club machine permit, are entitled to site a total of three machines in categories B3A to D but only one B3A machine can be sited as part of this entitlement.
5 Commercial clubs with club machine or gaming permits are entitled to a total of three machines in categories B4 to D.
Last updated: 4 February 2025
Show updates to this content
Formatting issues corrected only.