Consultation response

Customer interaction guidance for remote gambling operators: Consultation Response

This response sets out our position in relation to the consultation around the guidance on new, more prescriptive, customer interaction requirements for operators.

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Published
23 August 2023

Last updated
18 August 2023 - Changes

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Contents

• Customer interaction guidance for remote gambling operators: Consultation Response

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• Executive summary
• Introduction
• Summary of responses
• - Topic 1: The overall format, structure and language of guidance
• - Topic 2: Introduction and Section A of the guidance – overarching content
• - Topic 3: Section B of the guidance – Identify customers at risk of harm
• - Topic 4: Section B of the guidance continued – Identify vulnerability
• - Topic 5: Section C of the guidance – Take action for customers at risk of harm
• - Topic 6: Section D of the guidance – Evaluate
• - Topic 7: Further consultation questions

Summary of responses

Contents

1. Topic 1: The overall format, structure and language of guidance Topic 1 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
2. Topic 2: Introduction and Section A of the guidance – overarching content Topic 2 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
3. Topic 3: Section B of the guidance – Identify customers at risk of harm Topic 3 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
4. Topic 4: Section B of the guidance continued – Identify vulnerability Topic 4 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
5. Topic 5: Section C of the guidance – Take action for customers at risk of harm Topic 5 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
6. Topic 6: Section D of the guidance – Evaluate Topic 6 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.
7. Topic 7: Further consultation questions Topic 7 of the customer interaction guidance for remote gambling operators consultation response, including the questions, respondents' views, and our position.

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Introduction - Customer interaction guidance for remote gambling operators

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Last updated: 18 August 2023

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