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Consultation response

Changes to multi-operator self-exclusion, notification of deaths by suicide and payment services: Consultation Response

This response sets out our position in relation to the consultation on changes to multi-operator self-exclusion, notification of deaths by suicide and payment services.

Published
17 October 2023

Last updated
17 October 2023 - Changes

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Contents

Executive summary

The Gambling Commission regulates most forms of commercial gambling in Great Britain, including the National Lottery. We also license the individuals and businesses that offer gambling and provide them with advice and guidance.

Our licensing objectives under the Gambling Act 2005 (opens in new tab) are to:

  1. Prevent gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime.
  2. Ensure that gambling is conducted in a fair and open way.
  3. Protect children and other vulnerable people from being harmed or exploited by gambling.

We have a statutory duty to aim to permit gambling provided that it is reasonably consistent with the licensing objectives.

In February of 2023 we consulted on three proposed amendments to our Licence Conditions and Codes of Practice (LCCP) requirements on gambling businesses for multi-operator self-exclusion, notification of deaths by suicide and a technical update relating to payment services (opens in new tab). The detailed proposals were to:

  1. Change Social Responsibility (SR) Code Provision 3.5.5 - Remote multi operator self-exclusion to extend the requirement to participate in the GAMSTOP multi-operator self-exclusion scheme to all gambling licensees that make and accept bets by telephone and email.
  2. Add a requirement to Licence Condition 15.2.2 - Other reportable events that would require all gambling licensees to inform us when they become aware that a person who has gambled with them has died by suicide.
  3. Amend the text of Licence Condition 5.1.2 - Payment methods services to ensure that the condition reflects the current legislative provisions plus a further amendment to ensure that the condition also reflects any further legislative amendments that might come into force in the future.

Next steps

Following careful consideration of the responses received during the consultation, we will be proceeding with each of the three proposed Licence Conditions and Codes of Practice (LCCP) changes.

Summary of changes in relation to remote multi-operator self-exclusion

We have decided to extend the requirement to participate in the GAMSTOP multi-operator self-exclusion scheme to all gambling businesses that make and accept bets by telephone and email.

This updated requirement will come into force on 1 April 2024.

Summary of changes in relation to reporting of deaths by suicide

We have decided to add a requirement for all gambling businesses to inform us when they become aware that a person who has gambled with them has died by suicide.

This new requirement will come into force on 1 April 2024.

Summary of changes in relation to payment methods and services

We have decided to update the existing condition to reflect the current legislative provisions and ensure that the condition is suitably future proofed against any further simple legislative changes.

This updated requirement will come into force on 31 January 2024.

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