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Our ways of working

We all want the Gambling Commission to be a great place to work, a place where we:

  • are supported and developed
  • can contribute ideas for strengthening the organisation
  • take responsibility for doing our best
  • play our part to help the Commission meet the objectives set out in our strategy.

We use the ways of working when giving feedback, either about an individual, or our collective performance.

We believe openness, accountability and collaboration are key to success, therefore it's important we remain consistent with our ways of working to ensure that we succeed.

Woman sitting at desk laughing with a colleague

Outcome-focused

To be outcome focused we:

  • put consumers at the heart of everything we do
  • take responsibility for an issue and moving it forward
  • deliver results through working collaboratively.

A photograph of two individuals holding a conversation. One individual is completely side-on from the camara with a blurred face and the other individual is slightly side-on but you can see their face clearly.

Reaching for ways to improve

To reach for ways to improve we:

  • encourage feedback and ideas
  • are committed to continuous improvement and are open to trying different ways of working
  • celebrate successes and take responsibility when things go wrong.

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Respectful

To be respectful we:

  • recognise every colleague’s contribution
  • give each other timely constructive feedback
  • all encourage challenge.

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Communicate well

To communicate well we:

  • are clear and concise
  • listen and check our understanding
  • explain the reasons for decisions.

A photograph of two individuals sitting at a desk listening to a talk. The individuals are side on to the camara. You can only see the individuals from the waist up. One individual is writing and making notes.

Making this a great place to work

To make this a great place to work we:

  • all help to make the Commission a great place to work
  • value and support each other
  • demonstrate a positive attitude.

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