Contents
- Our most common enquiries from gambling customers
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1.General
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2.Financial requirements
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3.Protection of children and other vulnerable persons
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4.‘Fair and open’ provisions
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5.Marketing
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6.Complaints and disputes
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7.Gambling licensees’ staff
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8.Information requirements
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9.Gaming machines in gambling premises
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10.Assessing local risk
- Why we can’t resolve individual complaints
- I can’t withdraw my winnings
- Running a lottery or raffle
- Gambling advertising on television and online
- How we ensure online gambling games are fair
- Self-exclusion with GAMSTOP
- How to check whether your money is protected
- Where to find help and support
Where to find help and support
Remember that although many of us are having to limit contact with others, when it comes to support and advice about your gambling habits, you are not alone. Talking about the issues you are facing can help you to cope with the situation you are in.
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