Contents
- Our most common enquiries from gambling customers
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1.General
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2.Financial requirements
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3.Protection of children and other vulnerable persons
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4.‘Fair and open’ provisions
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5.Marketing
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6.Complaints and disputes
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7.Gambling licensees’ staff
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8.Information requirements
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9.Gaming machines in gambling premises
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10.Assessing local risk
- Why we can’t resolve individual complaints
- I can’t withdraw my winnings
- Running a lottery or raffle
- Gambling advertising on television and online
- How we ensure online gambling games are fair
- Self-exclusion with GAMSTOP
- How to check whether your money is protected
- Where to find help and support
Gambling advertising on television and online
Advertising of gambling products and services must be carried out in a socially responsible way. All gambling advertising is subject to strict rules which are written by the Committees of Advertising Practice (opens in new tab) (CAP) and enforced by the Advertising Standards Authority (opens in new tab) (ASA).
The rules are designed to ensure that marketing communications for gambling products are socially responsible. In particular, gambling businesses must ensure that children and vulnerable people are not being harmed or exploited by advertising that features or promotes gambling.
We can take action against gambling businesses who do not follow advertising rules. This can include fines.
You can limit the amount of gambling-related content you see on social media
We have worked closely with Twitter and Facebook to create guidance aimed at supporting users who want to limit the amount of gambling-related content they see on those social media platforms.
The guidance explains the different ways in which safety tools and settings can be adjusted within your account to help reduce the risk of you seeing gambling-related messaging and advertisements.
Read the Twitter Consumer Guide and the Facebook Consumer Guide.
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How we ensure online gambling games are fair